Troubleshooting - IT admin actions

1. On Teams Admin Dashboard / Teams Administration Center

• Manage Apps:
  • Make sure Lepaya Learning app is listed
  • Make sure there is only one app called Lepaya Learning
  • In Org-wide app settings, make sure Third-party apps is enabled
• Permission Policy:
  • Go through the list of policies the learners apply to and make sure that, in all of them, either Lepaya Learning app is listed in the allowed list in Third-party apps or that all third-party apps are allowed

2. On Azure Portal

• Go to Enterprise Application, find Lepaya Learning and enter
  • In Permissions:
    • Make sure all the necessary permissions are granted (check the necessary permissions here)
  • In Properties:
    • Make sure Enabled for users to sign-in? is set to Yes
    • If Assignment required? is set to Yes, make sure the learners are added in Users and Groups.
      

3. Firewall / Proxy / VPN Issue

• Check that you are able to access the following:
  • API server: https://api.lepaya.com/mngmnt-api/v5/msTeams
  • Web App: https://learn.lepaya.com