We require all users of our Portal who log in with an email and password to enable Multi-Factor Authentication (MFA), also known as 2FA. This added layer of security helps protect sensitive data and prevents unauthorized access to the system.

Please note: MFA is not required for the Learn App.

After logging in with your email and password, you will be guided through the setup process for MFA using an authentication app, such as Google Authenticator or Authy.

If you encounter any issues accessing your account, please reach out to your Lepaya contact person for assistance.

How to setup MFA in my account

Step 1: Download an Authenticator App

On your smartphone, download either Google Authenticator or Authy from the app store (Android or IOs).

Step 2: Create your account on the portal

Got to portal.lepaya.com and create your account.

Step 3: Scan the QR Code

The app will display a QR code on your screen.
Open the authenticator app (Google Authenticator or Authy) on your phone.
Tap the “+” button (usually at the bottom-right corner).
Select “Scan a QR Code” and point your phone’s camera at the QR code on your computer or device screen.
If scanning doesn’t work, choose the option “Trouble scanning?” and manually type in the key provided in your app.

Step 4: Generate a One-Time Code

Once you’ve scanned the QR code, your authenticator app will create an entry for your account.
It will display a 6-digit code that changes every 30 seconds.

Step 5: Verify Your Setup

Go back to the app where you’re setting up MFA.
Enter the 6-digit code from your authenticator app into the field labeled “Enter your one-time code.”
Click “Continue” to complete the setup.

Step 6: Save Your Recovery Code

After that, you will see a page with the title "Almost There!"
Copy this recovery code and keep it somewhere safe. You’ll need it if you ever need to log in without your device.
- In case you loose that, you can always onpen a support ticket so that we can reset your MFA.
Write this recovery code down and store it somewhere safe (e.g., in a password manager or on paper).

Step 7: Log In with MFA

Next time you log in, after entering your username and password, open your authenticator app to retrieve the current 6-digit code.
Enter this code into the login screen to complete authentication.